Last updated: 1 October 2026
CELEVARA sells digital products: high-definition invitation videos and invitation pages created from your details. Because you can preview every invitation for free before paying, and the product is delivered digitally as soon as it is generated, the following policy applies.
Cancellation
- You can cancel any time before payment — simply do not complete checkout. Nothing is charged for previews.
- Once payment is complete, rendering of your HD video starts immediately, so a paid order cannot be cancelled.
When you are eligible for a full refund
- Not delivered: your HD video was not delivered within 24 hours of payment and we are unable to deliver it after you contact us.
- Technical fault: the delivered video is corrupted, does not play, or is materially different from the preview, and we cannot fix it within 48 hours of your request.
- Duplicate payment: you were charged more than once for the same order.
- Payment debited, order failed: money was debited but the order shows as unpaid or failed.
When refunds are not available
- Change of mind after the HD video has been delivered.
- Spelling or detail mistakes in the information you entered — but contact us and we will help you correct and re-export it where possible at no extra cost.
- Dissatisfaction with a design that matched the free preview.
How to request a refund
Email support@celevara.app within 7 days of payment with your registered email/phone and order or invoice number. We respond within 2 business days.
Refund processing
Approved refunds are issued to the original payment method within 5–7 business days (banks may take a few extra days to reflect it). Purchases made inside the Android or iOS app are refunded through Google Play or the App Store according to their policies; we will help you raise the request.